Product Specificities

Since many of the products we sell are handmade, we cannot guarantee that they will always be exactly the same as the one pictured in the photo. The particularity of manual work lies in the fact that it is exclusive and unrepeatable. It is also from here that comes both its charm and value. Since our suppliers use, for example, natural skins, they may have slightly different shades. As the articles that come from the animal hair or the hand painted illustrations can vary depending on the animal's characteristics or the inspiration of the artisan. We are not here to deceive anyone: if you are looking for the mass produced of large supermarkets, we cannot help. If you have doubts, ask, it is our pleasure to clarify. But if you prefer unique pieces, with character, lovingly manufactured to carrie an history and last, we are at your entire disposal.

Customer Service

To order one or more items, the customer must follow the usual process on the online sales sites: use the buttons next to each item to add them to the shopping basket, change the quantities, if you wish to purchase more than one unit each item and check it out to finalize the order, according to the instructions provided by the website.

 

If you need additional help, you can contact us, we are happy to help you.

 

The products of our online store are sold by Blue Door Atelier, Unipessoal, Lda., Headquartered at  Rua Dr. José Ventura, n.º 83, 4450-178 Matosinhos, whose contacts are as follows: Phone: +351 222400060 Email: ola@atelier-portugal.com

 
 

Payment

atelier portugal is the brand name of Blue door atelier and there customers can choose between the following payment methods: Throught Stripe via online order in our website or if you contact us by mail we accept Bank transfer or you can pay directly on delivery at our Atelier in Matosinhos . Orders that are not paid within three business days will be canceled.

 

We are a family owned and operated business. Payments by bank transfer will only be considered valid by sending proof of payment by email (functionality that most e-banking systems provide) and after good collection. If the transfer is made at a bank counter or at an ATM (ATM) it is essential to send the receipt confirming the transfer (for example, through a scan or digital photograph of the receipt). We are a family owned and operated business.

 

All items available at the atelier portugal store have marked the sales price with VAT included at the legal rate in force and excluding shipping costs. If you live outside the European Union, please note that your country's customs services may charge you additional customs fees. These fees are not the responsibility of  atelier portugal and vary from country to country. Please check with your country's customs services before placing an order. We are a family owned and operated business.

Retention of title clause: As the seller, Atelier Portugal Door retains ownership of the goods sold until full payment is made. In the case of non-payment of the full value of the items within 15 days of their availability, Atelier Portugal Door has the right to put them back on sale.

Delivery

We are a family owned and operated business and just at the beginning of the online adventure. Very soon we will be able to offer shipment conditions but meanwhile please send us an email and we will arrange a solution for each case.  

Due to the new reality that the country and the world go through, all orders may suffer delays in their deliveries. We appreciate your further understanding. We are a family owned and operated business.

 

Delivery Guarantee: in the event of loss of registered shipments, Atelier Portugal do not undertakes to reimburse the customer for the total value of his order. In the event that the order is returned to the sender because a new delivery with MRW was not arranged in due time, due to the customer being absent at the address, not answering the cell phone or responding to email, the reshipment will only be done upon a new payment of the shipping costs . We are a family owned and operated business.

 

atelier portugal guarantees the shipment of your order to the country of destination, and cannot be held responsible for any customs duties and restrictions on the entry of products in some destinations. It is up to the customer to check with the local import authorities which additional procedures are necessary.

 

Stock break: customers will be refunded in full the amount of items that cannot be sent to them due to stock out.

 
 

Return Policy

Right of free withdrawal The customer has the right to terminate the contract, without giving any reason, within 14 days of the day on which the customer or a third party appointed by him, other than the carrier, acquires physical possession of the goods ( or the last good, in the case of several goods ordered by the customer in a single order and delivered separately).

 

The client can exercise his right of free resolution through any unequivocal declaration of resolution, communicated by any means susceptible of proof.

 

For this purpose, the client must inform us of his decision to terminate the contract by means of an unambiguous statement, in his own words, by letter sent by registered postal mail or by email, to one of the following addresses: Rua Dr. José Ventura, n.º 83, 4450-172 Matosinhos or ola@atelier-portugal.com

 

We point out that the right of free withdrawal within the deadline is considered to be exercised when the declaration of withdrawal is sent before the deadline mentioned above.

 

Exceptions to the right of free withdrawal

It is not possible to exercise the right of free termination of the contract for the following products:

- Goods made according to customer specifications or clearly customized;

Effects of free resolution

In the event of termination of the contract, all payments made, including delivery costs, will be refunded to the customer (except for additional costs resulting from the customer choosing a shipping method other than the least expensive standard shipping method offered by us), without undue delay and, in any event, no later than 14 days from the date on which we are informed of the customer's decision to terminate the contract. We will make these refunds using the same payment method the customer used for the initial transaction, unless expressly agreed otherwise; in any case, the customer does not incur any costs as a result of such refund. You must return the goods or deliver them to Blue Door Atelier, Unipessoal Lda., Rua Dr. José Ventura, 83 - 4450-172 Matosinhos, without undue delay and no later than 14 days from the day you inform us of the free resolution of the contract. 

It is considered that the deadline is respected if the goods are returned before the expiry of the 14-day period. You must bear the direct costs of returning the goods. We may withhold the refund until we have received the returned goods, or until you provide proof of the shipment of the goods, whichever comes first. The customer will be held responsible for the depreciation of the goods resulting from handling that exceeds what is necessary to verify the nature, characteristics and functioning of the goods.

 

Warranty

Under the terms of Decree-Law no. 67/2003, of 8 April, amended by Decree-Law no. 84/2008, of 21 May, in case of non-conformity of the asset with the contract, which appears in the within two years from the date of delivery of the good, the customer can request its repair or replacement (exchange) or even the appropriate price reduction or the termination of the contract (return).

 

The costs will be borne by the seller. In order to exercise his rights, the customer must report the lack of conformity to the seller within two months of the date on which he detected it.

 

Privacy Policy

Blue Door Atelier, Unipessoal Lda, headquartered at Rua Dr. José Ventura, nº83 4450-172 Matosinhos, taxpayer nº 515686930, is the entity responsible for the collection and processing of your data. If they wish, customers may at any time exercise the right to access, change, update, rectify, delete, limit and port their data, as provided for in the General Data Protection Regulation, approved by Parliament Regulation (EU) 2016/679 Parliament and of the Council of 27 April 2016 The protection, security and privacy of your personal data is very important for Blue Door Atelier, Unipessoal Lda.

How do we collect your data?

The data will be collected exclusively if you fill out any of the forms on our website.

What data is collected?

The data collected is exactly that described in each form. We always ask for the minimum data, in order to ensure response to the request made.

For what purposes do we collect your data?

The data are collected exclusively for the purposes indicated in the completed form, namely for entering into a purchase and sale contract for our products or sending a newsletter.

How do we keep your data safe?

All data collected is encrypted using a security certificate - SSL. The data are stored in a database and used exclusively by Blue Door Atelier, Unipessoal Lda. We permanently monitor access to information technology systems in order to prevent, detect and prevent the misuse of your personal data.

Do we share your personal data?

Blue Door Atelier, Unipessoal Lda does not, at any time, share the personal data of its customers with third parties.

 

How long is the data kept for?

Blue Door Atelier, Unipessoal Lda only keeps your data for as long as necessary to provide the desired service. In the case of contact forms, the data is deleted within a maximum period of 12 months.

 

How can customers change their consent or delete their data?

All our customers will be able to delete their account and their personal data through the reserved area. To cancel the newsletter subscription, users can remove their email by clicking on “Unsubscribe”, available in all emails, or at any time you can also send an email to ola@atelier-portugal.com, with your request, and we will respond immediately.

And the right to portability?

All our customers will be able to download, in JSON format, the data that Blue Door Atelier, Unipessoal Lda collected. The download is available in your reserved area.

 

How can you contact us?

For any question regarding the privacy and security of your data, you can contact us at ola@atelier-portugal.com and we will respond as soon as possible. Customer service Product Specificities Payment options Delivery conditions Exchanges and Returns

 

Image Copyright

 

 

Blue Door Atelier, Unipesoal Lda, Still does not own a copyright to the images acquired through random search and discovery. Blue Door Atelier, Unipesoal Lda, therefore does not take credit for these kind of images posted on the SITE and will do his best to give those responsible for their creativity FULL credit. If you see or have noticed any image that you own a copyright to and wish to have it removed, please make us aware and it will promptly be removed with our sincerest apologies. we are a family business

 

Cookies Policy

What is a cookie ?

A cookie is a small text file saved on your computer or mobile device and then retrieved on your subsequent visits. This text file typically includes: - the name of the server which deposited the cookie; - an identifier in the form of a unique number; - possibly an expiration date During the validity of the cookie, such a text file will allow emoi-emoi.com to identify the computer of the Internet user during his next visits.

 

What are the cookies installed on our site used for?

When you connect to the website, atelier-portugal.com or its service providers may have to install various cookies on your terminal. The purpose of this device is to recognize your browser during the validity period of the cookie concerned and to allow us to implement the following actions: - Optimize security measures when browsing our site. As such, for example, while browsing our site, you may be asked to connect again to a content or a service after a certain period of time; - Adapt the presentation of the site to your display preferences according to the viewing or reading hardware and software of your terminal (language used, display resolution, etc.); - Establish statistics of visits and use of the various contents of our site. This will allow us to improve the interest and ergonomics of our site; - Keep data contained in a form filled out on our site at the time of registration or when accessing your account or information relating to products, services or information chosen on our site (content of your shopping cart , service subscribed etc.)

Strictly necessary

Cookies which are indispensable for use of the website. This cookies do not store any personal data.

Name

Cookie

Expires

Description

Consent

cookieconsent

365 days

These cookies ensure that no cookies are placed without the website visitor's consent, and also that website visitors do not have to confirm their cookie preferences again at each new page or new visit.

Stripe

m

10 years

Stripe uses this cookies so we can offer you the ability to pay your orders by credit card.
This cookies are only stored on checkout page.

Paypal

Paypal uses this cookies so we can offer you the ability to pay your orders by paypal.
This cookies are only stored if you choose to pay using paypal, on checkout page.

Functional

Functional cookies record information about choices that you have made, and they also allow us to tailor the website to suit your needs.

Name

Cookie

Expires

Description

Popup

popup

Session

These cookies ensure that you won't see the homepage pop-up if you have already seen it.

Analytics

Cookies that help us to understand our website visitors so that we can improve our website, products, services and marketing efforts.

Name

Cookie

Expires

Description

Google Analytics

__utma
__utmb
__utmc
__utmv
__utmz

24 hours
30 minutes
Session
2 years
6 months

Analyzing website usage so we can better understand our website visitors, to improve our website, products, services and marketing efforts.
Google stores information like visitor's location, visited pages and time spent on website.
Read more about this cookies here.
Domains used by Google to store cookies: google.com, doubleclick.net, google-analytics.com.

Facebook

act
datr
dpr
c_user
fr
pl
presence
sb
wd
xs

Session
2 years
7 days
3 months
3 months
3 months
Session
2 years
7 days
3 months

Analytics and targeting cookies set by Facebook.
Facebook can use this information to serve our ads on their platform.
For more info on these cookies visit Facebook's cookie policy statement.

Third Party

Cookies placed by Third Parties.

Name

Cookie

Expires

Description

Youtube

APISID
CONSENT
HSID
LOGIN_INFO
PREF
SAPISID
SID
SSID
VISITOR_INFO1_LIVE
YSC

2 years
20 years
2 years
2 years
2 years
2 years
2 years
2 years
6 meses
Sessão

YouTube places these cookies when you watch a YouTube video via our website.
No cookies are placed until you click the play button.
Click here for Google's privacy statement which also applies to the YouTube services.

Vimeo

__gads
__qca
_abexps
_ceg.s
_ceg.u
_ga
_gid
_uetsid
continuous_play_v3
embed_preferences
player
vuid

1 year
2 years
1 year
3 months
4 months
1 year
1 day
1 hour
Session
Session
1 year
1 year

Cookies are used to store preferences on the videos.
This cookies are necessary if you want to watch Vimeo's videos on our website.
Domains used by Vimeo to store cookies: vimeo.com, player.vimeo.com.
Read Vimeo's privacy policy here.

 

Book of Praise and Complaints Book

 

Present your suggestion or compliment to the operator / service provider:

https://www.livroreclamacoes.pt/inicio

 

Submit your complaint to the operator / service provider:

https://www.livroreclamacoes.pt/inicio